STAFFING SHORTAGE? • RECERTIFICATION BACKLOG? • LEASE-UP BEHIND? • VACANCIES CLIMBING?

Affordable housing doesn't stop because you're short-staffed.

When an occupancy specialist resigns, a compliance position remains vacant, recertifications begin piling up, or a new development needs to lease quickly, the workload still has to get done—and it has to get done correctly.

Housing Consultants of America (HCA) provides temporary remote and onsite occupancy, leasing, and affordable housing support nationwide, helping owners, management companies, housing authorities, developers, and property teams maintain operations while permanent staffing solutions are being identified.

Our professionals can step into an existing operation, assess the immediate workload, establish priorities, and help your team regain control.

Applications • Move-Ins • Recertifications • Interims • Lease-Ups • Backlog Recovery

HCA doesn't simply provide another person to fill an empty chair.

We provide experienced affordable housing professionals who understand that occupancy, leasing, and compliance are interconnected.

An application affects eligibility. Eligibility affects move-in. Move-in documentation affects compliance. Recertification delays create additional operational risk. Vacancies affect property performance.

That's why our approach focuses on getting the work done while protecting the compliance behind the work.

Whether you need one professional for temporary assistance or additional support for a larger portfolio initiative, HCA can develop a scope based on your property's workload, programs, deadlines, and operational priorities.

A strong occupancy process begins before the household moves in.

HCA can assist property teams with application processing and occupancy-related administrative functions based on the project's scope and applicable program requirements.

Support may include:

• Application processing
• Applicant documentation review
• Eligibility documentation
• Verification follow-up
• Waitlist-related support
• Applicant communication
• Missing-document follow-up
• Move-in preparation
• File organization and completion
• Coordination with property and compliance teams

Our goal is to help move qualified applicants through the process efficiently while maintaining appropriate documentation.

Vacancies cost properties money and prevent families from accessing housing.

When staffing shortages, high application volume, or compliance bottlenecks slow down move-ins, HCA can provide additional occupancy and compliance capacity to help keep the process moving.

Our team can assist with applicant processing, verifications, eligibility documentation, certification preparation, move-in files, and related occupancy functions based on the agreed scope.

HCA also offers move-in file reviews with a typical turnaround of 24–48 hours once a complete file is received, helping properties identify documentation or compliance concerns without unnecessarily slowing the leasing process.

For properties undergoing an aggressive lease-up, HCA can provide targeted assistance designed around occupancy goals and project timelines.

Recertification backlogs can grow surprisingly quickly.

A vacant position, unexpected resignation, leave of absence, portfolio transition, or increase in workload can leave onsite teams trying to complete today's work while simultaneously catching up on yesterday's.

HCA provides temporary recertification support to help properties regain control of the workload.

Depending on the scope, our team can assist with:

• Annual recertifications
• Interim recertifications
• Resident follow-up
• Verification collection
• Income and asset documentation
• Certification preparation
• File organization
• Outstanding documentation
• Backlog identification and prioritization
• Compliance coordination

HCA also provides recertification and interim file reviews with a typical turnaround of 24–72 hours once complete documentation is received.

Instead of allowing a temporary staffing problem to become a long-term compliance problem, HCA can provide additional capacity when your property needs it most.

Sometimes a property doesn't need routine temporary assistance.

It needs a rescue plan.

When dozens—or even hundreds—of certifications have fallen behind, simply adding another employee may not solve the immediate problem.

HCA can help evaluate the backlog, identify priorities, organize outstanding work, establish a recovery workflow, and provide additional support to move files toward completion.

Backlog recovery may include:

BACKLOG ASSESSMENT

Determine what is outstanding, how far behind the property is, and where the greatest risks exist.

PRIORITIZATION

Organize files based on deadlines, certification status, missing documentation, and operational needs.

PRODUCTION SUPPORT

Provide additional capacity to work through outstanding applications, recertifications, interims, or move-in files.

FILE REVIEW

Identify missing information, inconsistencies, and compliance concerns before files are finalized.

PROGRESS TRACKING

Help management understand what has been completed, what remains outstanding, and where additional attention may be needed.

The objective is not simply to work on the backlog.

The objective is to eliminate it.

New construction, rehabilitation, acquisition, management transitions, and major vacancy recovery initiatives can create enormous pressure on property teams.

An aggressive affordable housing lease-up requires more than marketing apartments.

Applications must be processed. Documentation must be collected. Eligibility must be established. Files must be completed. Compliance requirements must be satisfied. Applicants must remain engaged throughout the process.

HCA can provide temporary occupancy and leasing professionals to supplement your existing team during periods of unusually high demand.

Our support can be structured around the specific needs of the project—from targeted remote assistance to onsite operational support.

For owners and management companies with occupancy goals and deadlines, this provides a way to increase temporary capacity without immediately adding permanent payroll.

Your temporary occupancy specialist doesn't always have to sit in the leasing office.

HCA provides remote affordable housing occupancy and compliance support nationwide, allowing management companies to access experienced professionals regardless of where their properties are located.

Remote support can be particularly effective for:

• Recertification processing
• Interim certifications
• File preparation
• Applicant documentation
• Verification follow-up
• File reviews
• Backlog recovery
• Compliance support
• Portfolio-wide projects

Remote assistance can also allow organizations to expand or reduce support as workloads change.

Some situations require boots on the ground.

HCA can provide onsite assistance based on professional availability, location, project requirements, and scope of work.

Onsite support may be appropriate for:

• Major lease-ups
• Severe occupancy backlogs
• Extended staffing vacancies
• Management transitions
• Property takeovers
• Large-scale file cleanup
• Operational recovery
• Time-sensitive projects

Our goal is to integrate with your existing operation and help your property regain momentum.

 When an affordable housing client faced an aggressive 60-day deadline to lease 43 vacant units, Housing Consultants of America (HCA) was brought in to provide immediate leasing, occupancy, and affordable housing compliance support. The property had a full waiting list, but site staff needed additional capacity to move qualified applicants through the certification and move-in process quickly and accurately. HCA deployed an experienced team to work directly with the property, interview applicants, collect required documentation and verifications, calculate household income and assets, review eligibility, update the property management software system, and complete and finalize certifications. By combining hands-on leasing assistance with affordable housing compliance expertise, HCA helped eliminate processing bottlenecks while keeping the lease-up focused on complete, accurate, audit-ready files.

The results exceeded the client's timeline. HCA helped the property reach 95% occupancy 10 days ahead of the 60-day deadline and achieve 100% occupancy by the required deadline, successfully supporting the lease-up of all 43 units. The engagement demonstrates how HCA's temporary leasing and occupancy support, LIHTC and Section 8 certification processing, affordable housing lease-up services, waiting-list processing, move-in certifications, income and asset calculations, and compliance staffing services can provide immediate assistance when owners and management companies face vacancies, staffing shortages, lease-up deadlines, or compliance backlogs. Whether support is needed for a single property or a multi-property portfolio, Housing Consultants of America provides experienced remote and onsite affordable housing professionals nationwide to help properties move qualified households from the waiting list to move-in efficiently and compliantly.